Warranties & Replacements

Register each product before you need a replacement. Complete product registration.

One-year limited manufacturer’s warranty

Sani-Terri CoolGuard travel neck pillows and CleanGuard or FlexGuard steering wheel covers are made to a high quality standard. We will replace a product that arrives damaged or that has a defect in materials or workmanship within one year of the original purchase date.

Under this warranty, Sani-Terri will:

• Replace the defective component with a new Sani-Terri part, or
• Replace the defective product with a new Sani-Terri product, or
• Provide another product of equal value if the same style is no longer available.

A $10 handling fee plus shipping applies to any replacement.

Replacing a defective product

To process a replacement, email [email protected] with the following:

• Name of the Sani-Terri product
• A description of the defect and a photo of the damaged area
• Proof of purchase, such as a receipt or credit-card statement, showing:
  • Name of the store or website where the item was purchased
  • Date of purchase
  • Order number, if it was a website purchase
• A clear photo of the care label: for CoolGuard, the top of the wash-care label in the zipper seam at the back of the pillow; for CleanGuard or FlexGuard, the care label on the cover.
• The shipping address where you want the replacement sent

After we receive your information, we will email you to confirm whether the product meets the warranty requirements.

If an item must be taken out of use, we will tell you how to document permanent destruction of the product so the remnants can be discarded without extra shipping to return it.

If a credit is issued, it is applied to the original payment method within 2–5 business days.

Every case is reviewed on its own facts. Warranty questions can be sent to [email protected].

Requesting a refund

Refunds can only be processed within 30 days of the purchase date. Monetary refunds are only available for purchases placed on saniterricloth.com. Refunds for purchases from other retail outlets should be processed with those retailers.

If you ask saniterricloth.com to handle a refund for a product bought elsewhere, we may offer store credit on this website for the lowest advertised price within the last year. That option is at our discretion and is not guaranteed. Shipping costs are not refundable.

For refund questions, email [email protected] or use the return process form.